Rowbook
Support
Most answers are below. If yours isn't, email us and a real person will reply, usually within two working days.
Contact us
Email rowbook@dailyappslab.com
Please include your device (for example iPhone 15 or Pixel 8), the app version from Settings, About, and a screenshot if you can.
Quick help
- Restore Pro: Settings, then Restore purchases.
- Find something you deleted: Settings, then Recently deleted (kept 30 days).
- Back up or export: Settings, then Backup. Always free.
- Delete your account: Settings, Account, Delete account. Or email us.
- Privacy: read our privacy policy and terms of use.
Frequently asked questions
Is Rowbook free?
Yes. The free version keeps 10 patterns and 2 active projects, with every feature included. Finished projects do not count toward the limit. Rowbook Pro removes the limits: $24.99 a year (with a 7-day free trial), $3.99 a month, or $59.99 once for lifetime.
Does it work offline?
Yes. Everything works without a connection. Signing in is optional and only needed to sync between devices.
Which files can I import?
PDFs, a photo of a paper pattern (turned into text on your phone), screenshots, a web link (saved as a private offline copy) and pasted text.
Does Rowbook use UK crochet terms?
Yes. Pick US or UK terms during setup and switch at any time in Settings. The Tools tab has a stitch chart and a hook size chart.
How does voice counting work?
Turn on voice in the counter and say "next" or "back". It uses your phone’s own speech recognition, which runs on the device where your phone supports it. Rowbook does not record or keep your voice.
How do I sync my iPhone, iPad and Android phone?
Go to Settings, then Account, and sign in with the same email on each device. Your patterns, projects and stash then stay in step.
How do I back up or move my data?
Settings has free Backup, Restore and Export. They are always free, on every plan.
I deleted something by mistake.
Open Settings, then Recently deleted. Deleted items wait there for 30 days before they are erased.
How do I restore my Pro purchase?
Open Settings and tap Restore purchases, signed in to the same Apple ID or Google account you paid with.
How do I cancel or get a refund?
Subscriptions are handled by Apple or Google. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, Payments and subscriptions. Refunds are decided by the store: reportaproblem.apple.com for Apple, or the Google Play refund page.
How do I delete my account?
In the app go to Settings, then Account, then Delete account. Your sign-in is blocked right away and your synced data is erased from our servers within a few hours. Data on your phone stays until you remove the app.